Terms of service

Terms of Service

Welcome to Naturys Egypt. This platform is operated and owned by Infinity Medicals Instruments Co. (Commercial Register No. 63132, Tax ID: 428-577-148). By accessing or using this website, you explicitly agree to comply with and be bound by the following terms and conditions, which are governed by the applicable laws of the Arab Republic of Egypt.

1. Acceptance of Terms

Your access to the site, use of our services, or purchase of our products constitutes your express acknowledgement that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, please discontinue using the site.

2. Nature of Products and Medical Disclaimer

  • Our registered commercial activities include the trade and distribution of medical devices, scientific instruments, hospital and laboratory supplies, food supplements, cosmetics, and disinfectants.
  • Disclaimer: All information provided on this website (including product descriptions, guides, and advice) is for educational and commercial purposes only and does not substitute for professional medical advice. Customers should consult a physician or pharmacist before using any dietary supplements or medical products.

3. User Account and Data

  • You are responsible for maintaining the confidentiality of your account information and password.
  • All data provided during registration and checkout (such as name, address, and phone number) must be accurate to ensure successful delivery.
  • We are committed to protecting your personal data in accordance with applicable Egyptian data protection and privacy laws.

4. Pricing and Payment

  • All prices displayed on the website are in Egyptian Pounds (EGP) and are subject to change without prior notice.
  • Applicable taxes (such as VAT) and shipping fees will be added to your total order at checkout before you complete the purchase.
  • We reserve the right to refuse or cancel any order in the event of a pricing or technical error on the website.

5. Shipping and Delivery

  • We strive to deliver orders within the specified timeframes; however, delivery times may be affected by factors beyond our control, such as shipping companies or weather conditions.
  • The risk of loss or damage to the product passes to the customer upon receipt and signing of the delivery note.

6. Return and Refund Policy

All purchases are subject to our Return and Refund Policy, which complies with the Egyptian Consumer Protection Law. Due to the sensitive nature of our medical, cosmetic, and supplementary products, we strictly cannot accept returns or exchanges for items that have been opened or used, for public health and safety reasons. For more details, please review our Return and Refund Policy page.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the exclusive property of Infinity Medicals Instruments Co. (Naturys Egypt) and is protected by Egyptian and international copyright and intellectual property laws.

8. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt. Any disputes arising from the use of the site or the purchase of products shall be subject to the exclusive jurisdiction of the Egyptian courts (Cairo Courts).

Contact Us:
If you have any questions or inquiries regarding these Terms of Service, please contact us at:
Email: info@naturysegypt.com
Phone: +201033742994
Official Address: 30 Al-Mubtadayan St., 6th Floor, Unit 65, Sayeda Zeinab, Cairo, Egypt.